Ontario’s wireless and cell phone consumers will now get clear information and fewer surprises when they enter into cell phone and wireless services contracts.
The Wireless Services Agreement Act protects wireless customers by requiring that:
The act applies to new contracts, as well as existing contracts that are amended, renewed or extended as of April 1, 2014.
Protecting consumers is part of the government's economic plan that is creating jobs for today and tomorrow. The comprehensive plan and its six priorities focus on Ontario's greatest strengths – its people and strategic partnerships.
“Ontario has enshrined the rights of cell phone, smartphone and tablet users in legislation – not a code. We have responded to consumers and given them a law to ensure clarity in cell phone and wireless contracts, more choices, and transparent prices. Ontario’s consumers needed a champion, and we delivered.”
—Tracy MacCharles, Minister of Consumer Services
Read about Stronger Protections for Wireless Consumers
Learn more about wireless services under Consumer Protection Ontario
Bryan Leblanc, Minister’s Office, 416-326-1939
Sandra Bento, Media Relations, 416-327-9708
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