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Stronger Rights for Wireless Consumers

Ontario Government to Introduce New Rules for Wireless Contracts and Services

Ontario is taking steps to ensure that consumers are provided with clear information and fewer surprises when they enter into cell phone and wireless services contracts.

The province intends to introduce legislation that, if passed, would make it easier to understand the costs and terms of wireless services contracts.  The legislation would also ensure wireless services providers are clear with information before contracts are signed.

The proposed legislation, if passed, would benefit wireless consumers by:

  • Requiring contracts to be written in plain language
  • Ensuring contracts clearly outline which services come with the basic fee, and which would result in a higher bill
  • Requiring providers to get consent from the consumer before amending, renewing or extending a fixed-term contract
  • Enforcing a cap on the cost of cancelling a contract or no fee at all, making it less expensive for consumers to walk away from fixed-term contracts

These proposed reforms would protect the rights of consumers while furthering the new Ontario government's commitment to building a strong economy and a fair, safe and informed marketplace.


Strengthening Protections for Wireless Consumers

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